Transforming performance measurement : rethinking the way we measure and drive organizational success
by
 
Spitzer, Dean R.

Title
: 
Transforming performance measurement : rethinking the way we measure and drive organizational success

Author
: 
Spitzer, Dean R.

ISBN
: 
9780814408919

Personal Author
: 
Spitzer, Dean R.

Publication Information
: 
New York : American Management Association, c2007.

Physical Description
: 
xiv, 288 p. : ill. ; 24 cm.

Contents
: 
Why measurement is so powerful -- When measurement goes bad -- Why measurement goes bad -- Beginning the transformation -- Creating a positive context of measurement -- The focus of measurement -- The integration of measurement -- The interactivity of measurement -- Measurement leadership -- Learning about and from measurement -- The uses and abuses of measurement technology -- Performance measurement maturity -- Transformational measures -- Transformational measurement action plans.

Subject Term
: 
Organizational effectiveness -- Evaluation.

Electronic Access
: 
Table of contents only http://www.loc.gov/catdir/toc/ecip0616/2006020651.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020391880658.4013 S761T 20071