How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent
by
 
Anderson, Dave, 1961-

Title
: 
How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent

Author
: 
Anderson, Dave, 1961-

ISBN
: 
9780470045473

Personal Author
: 
Anderson, Dave, 1961-

Publication Information
: 
Hoboken, N.J. : Wiley, c2007.

Physical Description
: 
p. cm.

Contents
: 
Understand the ten truths about S.O.B.s -- Toughen up, sharpen up, grow up & go up -- Don't just be better, be different! -- Take the fight out of the sales process -- How to face & finesse the SOB quadruple threat? -- Shovel the piles while they're small -- Create a cult -- Create urgency to buy today -- Learn to read an S.O.B.s mind -- Be prepared to walk away.

Subject Term
: 
Selling.

Electronic Access
: 
Table of contents only http://www.loc.gov/catdir/toc/ecip0613/2006014057.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020390353658.85 A546H 20071