Service management : operations, strategy, and information technology
by
 
Fitzsimmons, James A.

Title
: 
Service management : operations, strategy, and information technology

Author
: 
Fitzsimmons, James A.

ISBN
: 
9780071244404
 
9780073122588

Personal Author
: 
Fitzsimmons, James A.

Edition
: 
5th ed.

Publication Information
: 
Boston, Mass. ; New York : McGraw-Hill, 2006.

Physical Description
: 
xiv, 605 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)

Series
: 
McGraw-Hill/Irwin series operations management

Series Title
: 
McGraw-Hill/Irwin series operations management

Subject Term
: 
Service industries -- Management.

Added Author
: 
Fitzsimmons, Mona J.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
CataloguingUnknown33665-1002NO CONFIGURATION2