E-Learning Primer -- Defining Terms: Get Comfortable with E-Learning -- The New Learning Landscape: E-Learning Is Here to Stay -- ROI, Metrics, And Evaluation: How Can We Tell If We're Getting It Right -- The E-Learning Cycle: Once Is Not Enough -- Learning Strategy -- Business Drivers: The Real Reasons for Implementing E-Learning -- E-Learning Strategy: Dramatically Improve Your Chance of Success -- Implementation -- The Project Team: Who You Need; What They Do -- Infrastructure: Denial Isn't an Option -- Vendor Relationships: Good Partners Help You Learn and Move Fast -- Learning Management Systems: The Engines of E-Learning -- Testing: Mission-Critical, Not Nice to Have -- Delivery -- Multi-Channel Delivery: Leveraging the Learning Value Chain -- Learner Support:Learning With the Aid of a Safety Net -- Developing Curricula: Signposted Paths to Performance Improvement -- E-Learning Standards: Protecting Investment and Leveraging Technology -- Instructional Design: Must Try Harder -- The Content Development Process:Managing E-Learning's Payload -- Case Studies -- PwC Consulting: Integrating Learning and Knowledge -- BP: Embedding an E-Learning Capability -- The Royal Bank of Scotland Group: Delivering in an Immature Market -- The Dow Chemical Company: High Commitment, High ROI, High Volume -- Future Directions -- Future Directions: Where E-Learning Is Headed.