A rich storehouse for the relief of man's estate: education for knowledge management / Mark Brogan, Philip Hungston, Vicky Wilson -- Assessing a change effort in a division of a university library / William J. Dworaczyk -- eBook collection development and management: the quandary of establishing policies and guidelines for academic library collections / Roger Durbin, James Nalen, Diana Chelbek, Nancy Pitre -- Internet research ethics and institutional review board policy: new challenges, new opportunities / Elizabeth A. Buchanan -- Academic library managers at work: relationships, contacts and foci of attention / Diana Kingston -- Current issues in higher education quality assurance: an introduction for academic library administrators / Jean Mulhern -- A model to increase the effectiveness of undergraduate Internet use: the Hampton University experience / Anne Pierce -- Undergraduates, institution type, and library use: impact and insight from the Ohiolink experience / kathy Schulz -- Interlibrary cooperation in the ear of electronic library: the Taiwan experience / Hao-Ren Ke.