Ch. 1. Introduction to outsourcing -- Ch. 2. Overview of the rational unified process -- Ch. 3. Getting started : request for proposals (RFPs), proposals, and contracts -- Ch. 4. Best practices for staffing the outsourcing organization's project management office (PMO) -- Ch. 5. Best practices for staffing the contractor's software project team -- Ch. 6. Establishing the software development environment -- Ch. 7. Inception : kicking off the project -- Ch. 8. Identifying and managing risks -- Ch. 9. Navigating the requirements management process -- Ch. 10. Construction iterations : staying on target -- Ch. 11. Testing -- Ch. 12. Transitioning a system into service -- Ch. 13. System operations and maintenance issues -- Ch. 14. Using consultants effectively -- Ch. 15. The project postmortem -- App. A. Common mistakes utilizing RUP -- App. B. Implementing a two-stage procurement process.