Challenges of managing information quality in service organizations
by
 
Al-Hakim, Latif, 1946-

Title
: 
Challenges of managing information quality in service organizations

Author
: 
Al-Hakim, Latif, 1946-

ISBN
: 
9781599044200
 
9781599044217
 
9781599044224

Publication Information
: 
Hershey, Pa. ; London : Idea Group Pub., [2006], c2007.

Physical Description
: 
xxiv, 319 p. : ill. ; 27 cm.

Series
: 
Information quality management series

Series Title
: 
Information quality management series

Abstract
: 
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue ... [This book] provides insight and support for academic professionals as well as for practitioners concerned with the management of information." -- Cover.

Subject Term
: 
Information technology -- Management.
 
Information resources management -- Quality control.
 
Database management -- Quality control.
 
Service industries -- Information technology -- Quality control.

Added Author
: 
Al-Hakim, Latif, 1946-

Electronic Access
: 
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019120.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168020396087658.4038 A397C 20071