Ch. 1. Objectives, methodology, approach and definition of terms -- Ch. 2. The supply chain operations reference model (SCOR model) of the supply-chain council -- Ch. 3. Empirical study based upon quantitative questionnaire -- Ch. 4. Comparison of work hypotheses and acknowledged results of the empirical study -- Ch. 5. Summary of conclusions and innovative assessments -- Ch. 6. Limitations of the presently available SCOR model -- App 1. Quantitative survey (KPI questionnaire) -- App 2. Overview of the performance measures of the questionnaire -- App 3. Connection between supply chain competences and performance indicators -- App 4. Details and evaluation examples of the performance measures -- App 5. Representation of the results of the questionnaire for the acquisition of performance measures within the KPI benchmarking tool -- App 6. Detailed analysis results of the single hypotheses.