Customer service training
by
 
Kamin, Maxine.

Title
: 
Customer service training

Author
: 
Kamin, Maxine.

ISBN
: 
9781562863302

Personal Author
: 
Kamin, Maxine.

Publication Information
: 
Alexandria, VA : ASTD, c2002.

Physical Description
: 
xii, 207 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.).

Series
: 
ASTD trainer's workshop series

Series Title
: 
ASTD trainer's workshop series

General Note
: 
"Includes CD-ROM with ready-to-use Microsoft PowerPoint presentations"--Cover.

Subject Term
: 
Customer services -- United States.
 
Employees -- Training of -- United States.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025794914658.31245 K15C 20021
IIEMSAGeneral Books33168020397820658.31245 K15C 20022