Institutional mission-centered student learning / Accountabilitiy and quality improvement / Stakeholders of higher education institutional accountability / The assessment matrix : providing evidence of a sustainable commitment to student learning / Assessment strategies for institutional accountability / Design and methodological considerations / Methods of data collection / Managing electronic portfolios / The learning organization : assessment as an agent of change / Applying student learning outcomes to an educational program / An international perspective on educational excellence / Standardized learning outcomes : assessing and recording achievement in non-accredited adult education courses / Outcomes assessment in Canadian higher education / Information technology and outcomes assessment in higher education / Some techniques for outcomes assessment / Collaborating on information literacy / Developing an information literacy assessment instrument / Service quality : a perceived outcome for libraries / Future directions in outcomes assessment