Project management as a process : four phases -- The cast of characters : whos who in project management -- A written charter : your marching orders -- A framework for action : important first steps -- Work breakdown : from huge job to manageable tasks -- Scheduling the work : put the horse before the cart -- Adjustments and tradeoffs : more fine tuning -- Managing risk : scanning the hazy horizon -- Project adaptation : dealing with what you cannot anticipate -- Getting off on the right foot : project needs to keep in mind -- Keeping on track : maintaining control -- The close-down phase : wrapping it up.