Introduction -- New risks, new crises, new dangers -- Organizations in world risk society / Ulrich Beck and Boris Holzer -- Crisis management and legitimacy: facing symbolic disorders / Romain Laufer -- Understanding and managing crises in an "online world" / Sarah Kovoor-Misra and Manavendra Misra -- New crises, new meaning -- Organizational sense-making during crisis / Karlene H. Roberts, Peter Madsen, Vinit Desai -- Crisis sensemaking and the public inquiry / Robert Gephart -- A cognitive approach to crisis management in organizations / Jean-Marie Jacques, Laurent Gatot, and Anne Wallemacq -- New crises, new barriers -- The psychological effects of a crisis: deny denial?-grieve before a crisis occurs / Ian I. Mitroff -- A passion for imperfections: revisiting crisis management / Christophe Roux-Dufort -- The eight characteristics of Japanese crisis-prone organizations / Toshihiko Hagiwara -- Voices from the terrace: from "mock bureaucracy" to learning from crisis within the UK's football industry / Dominic Elliott and Denis Smith -- New crises, new solutions -- A "total" responsibility management approach to crisis management and signal detection in organizations / Judith Clair and Sandra Waddock -- Crisis management simulations: flaws and remedies / Bertrand Robert and Christopher Lajtha -- Author index -- Subject index -- About the editors and contributors.