Ch. 1. Training Function Systems Audit -- Ch. 2. Prioritize Training Responsibilities -- Ch. 3. The Performance Consulting Approach to Managing a Training Function -- Ch. 4. Gain Support for the Training Function -- Ch. 5. Project Management Skills for Training Managers -- Ch. 6. Select Training Programs and Packages -- Ch. 7. How to Hire a Consultant or External Trainer -- Ch. 8. How to Manage a Training Staff -- Ch. 9. Select and Coach Subject-Matter Experts as Internal Trainers -- Ch. 10. Successful Strategies for Marketing Training Internally -- Ch. 11. Publicize Training Events -- Ch. 12. Smoothly Administer Training Events -- Ch. 13. Set Up Off-Site Training Events -- Ch. 14. Set Up and Run a Corporate Resource Center -- App. A. Bibliography -- App. B. Training Resources -- App. C. Five Steps of Adult Learning.