What do you mean, you want a hot dog? -- The engaged difference -- The roots of engagement -- I can't be engaged if I'm overwhelmed -- I can't be engaged if I don't get it -- I can't be engaged if I'm scared -- I can't be engaged if I don't see the big picture -- I can't be engaged if it's not mine -- I can't be engaged if my leaders don't face reality -- Key #1 : connecting through images and stories -- Key #2 : creating pictures together -- Key #3 : believing in leaders -- Key #4 : owning the solution -- Key #5 : playing the entire game -- Key #6 : practicing before performing -- Strategic engagement as a process -- Creating a line of sight -- Connecting goals -- Developing capabilities -- Conclusion : lessons learned.