Planning to implement service management
by
Lloyd, Vernon.
Title
:
Planning to implement service management
Author
:
Lloyd, Vernon.
ISBN
:
9780113308774
Corporate Author
:
Lloyd, Vernon.
Publication Information
:
London : TSO, 2002.
Physical Description
:
xiv, 208 p. : ill. ; 30 cm.
Series
:
ITIL
IT infrastructure library.
General Note
:
Statement of responsibility from p. xiii.
"Published for the Office of Government Commerce"--T.p. verso.
Contents
:
What is the vision? -- What are we now? -- Where do we want to be? -- How do we get where we want to be? -- How do we check our milestones have been reached? -- How do we keep the momentum going?
Subject Term
:
Service industries -- Information technology -- Management.
Added Corporate Author
:
Great Britain. Office of Government Commerce.