Ch. 1. The necessity of intercultural communication -- Ch. 2. The cultural context -- Ch. 3. The microcultural context -- Ch. 4. The environmental context -- Ch. 5. The perceptual context -- Ch. 6. The sociorelational context -- Ch. 7. The verbal code : human language -- Ch. 8. The nonverbal code -- Ch. 9. Developing intercultural relationships -- Ch. 10. Intercultural conflict -- Ch. 11. Intercultural communication in organizations -- Ch. 12. Acculturation, culture shock, and intercultural competence.