Introduction / Simon Green, Elizabeth Lancaster and Simon Feasey -- Pt. 1. Context -- 1. The legal framework / Martin Wasik -- 2. The policy context / Mike Nash -- 3. The evidence base / Anthony Goodman -- 4. Offending media: the social construction of offenders, victims and the Probation Service / Yvonne Jewkes -- Pt. 2. Practice: Generic Skills -- 5. Engagement skills: best practice or effective practice? / Chris Tallant, Mark Sambrook and Simon Green -- 6. Written communication / Pauline Ashworth -- 7. Evaluating practice / Louise Sturgeon-Adams -- 8. Models of intervention / Jolo Madoc-Jones -- 9. Desistance-focused approaches / Trish McCulloch and Fergus McNeill -- 10. Beyond the risk agenda / Dave Phillips -- 11. Enforcement and compliance / Amanda Loumansky, Anthony Goodman and Simon Feasey -- 12. Multi-agency practice: experiences in the youth justice system / Anna Souhami -- Pt. 3. Practice: Specialist Skills -- 13. Working with dangerous offenders / Mike Nash -- 14. Understanding and engaging with problematic substance use / Julian Buchanan -- 15. Delivering accredited programmes - key knowledge and skills for programme staff / Simon Feasey -- 16. Life after prison / Paul Senior -- 17. Victims / Brian Williams and Hannah Goodman Chong -- 18. Working with mentally disordered offenders / Rob Canton -- 19. Working with perpetrators and victims of domestic violence / Mark Rivett and Alyson Rees -- Pt. 4. Values -- 20. 'Values talk' in the criminal justice system / Elizabeth Lancaster -- 21. Working with female offenders / Clare Beckett -- 22. Working with ethnic diversity / Bankole Cole -- 23. Discrimination and the poor: using incentives and privileges as a framework for anti-discriminatory practice / Simon Green -- Conclusion: a time of fear and excitement / Simon Green, Elizabeth Lancaster and Simon Feasey -- App. Useful websites.