Business process mapping : improving customer satisfaction. Workbook
by
 
Jacka, J. Mike.

Title
: 
Business process mapping : improving customer satisfaction. Workbook

Author
: 
Jacka, J. Mike.

ISBN
: 
9780470446287

Personal Author
: 
Jacka, J. Mike.

Publication Information
: 
Hoboken, N.J. : Wiley ; Chichester : John Wiley [distributor], 2009.

Physical Description
: 
p. cm.

Subject Term
: 
Business planning.
 
Total quality management.
 
Flow charts.

Added Author
: 
Keller, Paulette J.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025436995658.401 J12B 20091