I. General Orientation and Basic Concepts and Interviewing and Communication. 1. The Interview in Social Work. 2. The Interview as Communication. 3. Listening: A Basic Communication Skill -- II. Sequential Phases in the Interview Process and Associated Techniques. 4. Introductory Phase. 5. Beginning the Interview: First Phase Objective - Establishing a Relationship. 6. Problem Exploration Phase. 7. Developmental Phase: Problem-Solving Interventions. 8. Developmental Phase: More Problem-Solving Interventions. 9. Developmental Phase: Questions and Questioning Techniques. 10. Termination, Recording, and Evaluation -- III. Some Special Problems in Interviewing. 11. Nonverbal Communication. 12. Cross-Cultural Interviewing. 13. Some Problematic Interviews: The Involuntary Adult Client and the Sexually Abused Child -- IV. The Essence of the Good Interviewer. 14. The Competent Interviewer -- Appendix. Transcribed Interview and Critique.