Eight ways to build collaborative teams / Lynda Gratton and Tamara J. Erickson -- Collaboration rules / Philip Evans and Bob Wolf -- Want collaboration? Accept-and actively manage-conflict / Jeff Weiss and Jonathan Hughes -- Lead from the center : how to manage divisions dynamically / Michael E. Raynor and Joseph L. Bower -- Silo busting : how to execute on the promise of customer focus / Ranjay Gulati -- Introducing T-shaped managers : knowledge management's next generation / Morten T. Hansen and Bolko Von Oetinger -- The tools of cooperation and change / Clayton M. Christensen, Matthew Marx, and Howard H. Stevenson -- Building the emotional intelligence of groups / Vanessa Urch Druskat and Steven B. Wolff.