The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
by
 
Knapp, Duane E.

Title
The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Author
Knapp, Duane E.

ISBN
9780071494410

Personal Author
Knapp, Duane E.

Publication Information
New York : McGraw-Hill, c2008.

Physical Description
xix, 264 p. : ill. ; 24 cm.

Subject Term
Brand name products.
 
Customer relations.
 
Customer services.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025441300658.827 K67B 20081