Exploring reflection -- A reflective framework for clinical practice -- Becoming reflective -- The third and fourth dialogical movements -- The fifth and sixth dialogical movements -- Being available -- Creating an environment where being available is possible -- Therapeutic journalling for patients -- Creating the conditions for being available -- Jill Jarvis : reflection on touch and the environment -- Simon Lee : reflection on caring -- Clare Coward : life begins at 40 -- Jim Jones : balancing the wind or a lot of hot air -- Reflective communication -- Ensuring quality -- Transformational leadership -- Clinical supervision and nurturing the learning organisation -- Reflection as chaos theory -- The reflective curriculum -- The performance turn.