Section 1: Understanding the roles of managers and management in health care: The basics of good management ; The nature of management ; Managerial skills and qualities ; Problem solving -- Section 2: Health care funding: Funding health care systems ; Purchasing health services -- Section 3: Managing people: Human resource management and development ; Human resources planning: forecasting demand and supply ; The recruitment and selection process ; Performance management, appraisal and career development ; Managing inter-professional relationships -- Section 4: Managing results: Evaluating performance ; Managing results ; Performance related pay -- Section 5: Managing change: Determining strategic action ; Change management ; Making change happen -- Section 6: The leadership role of managers: Management and leadership ; Approaches to successful leadership.