Call centre effectiveness
by
 
Els, Lien.

Title
: 
Call centre effectiveness

Author
: 
Els, Lien.

ISBN
: 
9781919774305

Personal Author
: 
Els, Lien.

Edition
: 
1st ed.

Publication Information
: 
Lynnwood Ridge : Amabhuku, 2000.

Physical Description
: 
ix, 148 pages : illustrations ; 25 cm

General Note
: 
Includes glossary.

Subject Term
: 
Customer relations.
 
Call centers -- Management.
 
Customer services -- Management.

Added Author
: 
De Villiers, Pieter.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
RC BraamfonteinGeneral Books000085715302.142 ELS2
RC Pretoria CBDGeneral Books000030952382.142 ELS1
VC Cape TownGeneral Books000004234382.142 ELS1
VC Durban NorthGeneral Books000022865382.142 ELS3
VC Nelson Mandela BayGeneral Books000041672382.142 ELS2
VC Nelson Mandela BayGeneral Books000041749382.142 ELS3
VC PietermaritzburgGeneral Books000092730382.142 ELS1
VC PietermaritzburgGeneral Books000092732382.142 ELS2
VC SandtonGeneral Books000050622382.142 ELS1
VC SandtonGeneral Books000050621382.142 ELS2
VC SandtonGeneral Books000111052382.142 ELS3
VC WaterfallGeneral Books000029008382.142 ELS1
VC WestvilleGeneral Books000059210382.142 ELS1