Dealing with difficult people
by
Osborne, Christina.
Title
:
Dealing with difficult people
Author
:
Osborne, Christina.
ISBN
:
9780789484123
9780751312898
Personal Author
:
Osborne, Christina.
Edition
:
1st American ed. 2002.
Publication Information
:
London ; New York : Dorling Kindersley, 2002.
Physical Description
:
72 pages : color illustrations ; 18 cm.
Series
:
Essential managers
Essential managers.
General Note
:
Includes index.
Contents
:
Understanding difficult people -- Assessing your options -- Working for cooperation -- Dealing with conflict.
Abstract
:
Packed with essential tips for today's competitive business world, this low-priced paperback is ideal for anyone interested in brushing up their skills on dealing with difficult people. Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.
Subject Term
:
Problem employees.
Employees -- Counseling of.
Personnel management.
Supervision of employees.
Conflict management.
Customer relations.
Interpersonal relations.
Règlement de différends.
Gestion du personnel.
Service à la clientèle.
Communication.
Conflict management. (OCoLC)fst00874778
Customer relations. (OCoLC)fst00885533
Employees -- Counseling of. (OCoLC)fst00909118
Interpersonal relations. (OCoLC)fst00977397
Personnel management. (OCoLC)fst01058797
Problem employees. (OCoLC)fst01077874
Supervision of employees. (OCoLC)fst01139044
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| VEGA Durban | General Books | 000013311 | 658.3 OSB | 1 |