1. Relationship management -- 2. Communication skills -- 3. Confidence, self-belief and goal setting -- 4. Dealing with difficult people and managing conflict -- 5. Time, organising and stress management -- 6. Organising meetings and events -- 7. Presentations -- 8. Ergonomics : your health and safety -- 9. Networking -- 10. A chapter to share with your boss -- 11. Conclusion -- App. 1. Personal strengths assessment form -- App. 2. Personal development plan (PDP) -- App. 3. Preferred thought-processing style -- App. 4. Proforma for goal setting -- App. 5. Problem-solving master.