Failure to communicate : how conversations go wrong and what you can do to right them
by
Weeks, Holly.
Title
:
Failure to communicate : how conversations go wrong and what you can do to right them
Author
:
Weeks, Holly.
ISBN
:
9781578518999
Personal Author
:
Weeks, Holly.
Publication Information
:
Boston, Mass. : Harvard Business Press, c2008.
Physical Description
:
vi, 240 p. : ill. ; 24 cm.
General Note
:
Includes index.
Contents
:
Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together.
Subject Term
:
Business communication.
Interpersonal communication.
Oral communication.
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| IIEMSA | General Books | 33168023616697 | 650.13 W395F 2008 | 1 |