ITIL : service management implementation and operation
by
 
Shuja, Ahmad K.

Title
: 
ITIL : service management implementation and operation

Author
: 
Shuja, Ahmad K.

ISBN
: 
9781420089394

Personal Author
: 
Shuja, Ahmad K.

Publication Information
: 
Boca Raton, Fla. : Auerbach ; London : Taylor & Francis [distributor], 2010.

Physical Description
: 
p. cm.

Subject Term
: 
Computer service industry -- Management.
 
Information technology -- Quality control -- Standards.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025463718004.068 S562.I 20101