Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
by
 
Steinberg, Randy A.

Title
: 
Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives

Author
: 
Steinberg, Randy A.

ISBN
: 
9781412093927

Personal Author
: 
Steinberg, Randy A.

Publication Information
: 
Victoria, B.C. : Trafford, c2006. + 1 CD-ROM.

Physical Description
: 
154 p. : ill. ; 23 cm.

Subject Term
: 
Information technology -- Management.
 
Support services (Management)
 
Computer technical support.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025501319658.4038 S819M 20061