The visible ops handbook : implementing ITIL in 4 practical and auditable steps
by
 
Behr, Kevin.

Title
: 
The visible ops handbook : implementing ITIL in 4 practical and auditable steps

Author
: 
Behr, Kevin.

ISBN
: 
9780975568613

Personal Author
: 
Behr, Kevin.

Edition
: 
Rev. 1st ed.

Publication Information
: 
Eugene, OR : Information Technology Process Institute, 2005.

Physical Description
: 
106 p. : ill. ; 18 cm.

Subject Term
: 
Information technology -- Management.
 
Information technology -- Planning.
 
Information technology -- Security measures.
 
Knowledge management.

Added Author
: 
Kim, Gene.
 
Spafford, George.

Added Corporate Author
: 
Information Technology Process Institute.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025501327658.4038 B421V 20051