Building great customer experiences
by
 
Shaw, Colin, 1958-

Title
: 
Building great customer experiences

Author
: 
Shaw, Colin, 1958-

ISBN
: 
9781403939494
 
9780333990131

Personal Author
: 
Shaw, Colin, 1958-

Edition
: 
Rev. ed.

Publication Information
: 
Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2005.

Physical Description
: 
xxii, 218 p. : ill. ; 24 cm.

Series
: 
Beyond philosophy

Series Title
: 
Beyond philosophy

Subject Term
: 
Customer services.
 
Consumer satisfaction.
 
Experience.
 
Customer relations.

Added Author
: 
Ivens, John.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025496296658.812 S534B 20051