Emotion in organizations: a critical turn / Stephen Fineman -- Beyond scripts and rules: emotion, fantasy and care in contemporary service work / Yiannis Gabriel -- Organizational conditions for positive emotions in the workplace: the example of professional elderly care / Nicole Bornheim -- Emotions in the hiring procedure: how 'gut feelings' rationalize personnel selection decisions / Christian Imdorf -- Empowerment as interactions that generate self-confidence: an emotion-sociological analysis of organizational empowerment / Poul Poder -- Negative acts and bullying: face-threatening acts, social bonds and social place / Charlotte Bloch -- Organizations, violations and their silencing / Helena Flam, Jeff hearn and Wendy Parkin -- Emotions of queuing: a mirror of immigrants' social condition / Alberto Martin Perez -- Talking (and silencing) emotions: the culture of mobilization in the Italian Communist Party during the 1940s / Andrea Cossu -- From bureaucratic agencies to modern service providers: the emotional consequences of the reformation of labour administration in Germany / Sylvia Terpe and Silvia Paierl -- Learning by listening: emotional reflexivity and organizational change in childcare / Debra King -- Emotional neutrality as an interactional achievement: a conversation analysis of primary care telenursing / Vesa Leppanen -- Organizational regimes of emotional conduct / Carmen Baumeler.