Ch. 1. The CEO; the chief engagement officer : learning to engage their people to drive sustainable performance and change -- Ch. 2. What engaging people means -- Ch. 3. Four approaches to engaging your people -- Ch. 4. Why employee engagement matters - the missing half of decision making -- Ch. 6. Measuring employee satisfaction is a waste of time -- Ch. 7. Understanding previous habits of engagement to accelerate change -- Ch. 8. Preparing to design an effective employee engagement intervention -- Ch. 9. Brief guide to the methods and approaches in employee engagement interventions -- Ch. 10. Engagement to drive implementation of strategy -- Ch. 11. Creating a climate of engagement : implications for leaders and organisational communication -- Ch. 12. Employee engagement - a review of the literature / Johanna Fawkes.