Introduction -- PART I: UNDERSTANDING EXPECTATIONS (THE WHO, WHAT, AND WHY OF YOUR PROJECT) : Project management: the key to achieving results -- Clarifying what you're trying to accomplish, and why -- Knowing your project's audience: involving the right people -- Developing your game plan: getting from here to there -- PART II: DETERMINING WHEN AND HOW MUCH: You want this project done when? -- Establishing whom you need, how much, and when -- Planning for other resources and developing the budget -- Dealing with risk and uncertainty -- PART III: PUTTING YOUR TEAM TOGETHER: Aligning the key players for your project -- Defining team members's roles and responsibilities -- Starting your team off on the right foot -- PART IV: STEERING THE SHIP: MANAGING YOUR PROJECT TO SUCCESS: Tracking progress and maintaining control -- Keeping everyone informed -- Encouraging peak performance by providing effective leadership -- Bringing your project to closure -- PART V: TAKING YOUR PROJECT MANAGEMENT TO THE NEXT LEVEL: Managing multiple projects -- Using technology to up your game -- Improving individual and organizational skills and practices -- Monitoring project performance with earned value management -- PART VI: THE PART OF TENS: Ten questions to help you plan your project -- Ten tips for being a better project manager -- Appendix A: Glossary -- Appendix B: Combining the techniques into smooth flowing processes.