Toxic people : decontaminate difficult people at work without using weapons or duct tape
by
Sue, Marsha Petrie.
Title
:
Toxic people : decontaminate difficult people at work without using weapons or duct tape
Author
:
Sue, Marsha Petrie.
ISBN
:
9780470147689
Personal Author
:
Sue, Marsha Petrie.
Publication Information
:
Hoboken, N.J. : John Wiley & Sons, c2007.
Physical Description
:
xiv, 222 p. : ill. ; 24 cm.
Contents
:
A hair in your biscuit -- Doesn't work well with others -- The steamroller -- The zipper lip -- The backstabber -- The know-it-all -- The needy weenie -- The whine and cheeser -- Planning for toxic spills -- Plotting toxic cleanup -- Listen up! -- Control the uncontrollable -- Toxic customer service -- Mental looting -- Toxic infections -- Ruffled feathers -- On a personal note -- Survivor.
Subject Term
:
Conflict management.
Interpersonal relations.
Interpersonal conflict.
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| IIEMSA | General Books | 33168025531191 | 658.3145 S944T 2007 | 1 |