Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
by
Michelli, Joseph A., 1960-
Title
:
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Author
:
Michelli, Joseph A., 1960-
ISBN
:
9780071773546
Personal Author
:
Michelli, Joseph A., 1960-
Publication Information
:
New York : McGraw-Hill, 2011.
Physical Description
:
xiii, 304 p. ; 24 cm.
General Note
:
"Copublished with Second River Healthcare Press"--T.p. verso.
Contents
:
UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan.
Abstract
:
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
Corporate Subject
:
UCLA Health System.
Subject Term
:
Medical care.
Total quality management.
Leadership.
Success in business.
| Library | Material Type | Item Barcode | Shelf Number | Copy | Status |
|---|
| IIEMSA | 1:GEN-BOOK | 33168025522406 | 610.6 M623P 2011 | 1 | On-Shelf Student |