Service is front stage : positioning services for value advantage
by
 
Teboul, James

Title
: 
Service is front stage : positioning services for value advantage

Author
: 
Teboul, James

ISBN
: 
9780230006607

Personal Author
: 
Teboul, James

Publication Information
: 
Basingstoke Palgrave Macmillan 2006

Physical Description
: 
XI, 161 s. ill

Subject Term
: 
Customer services -- Management
 
Service industries -- Management
 
Total quality management


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025551504658.64 T254S 20061