The crisis manager : facing disasters, conflicts, and failures
by
Lerbinger, Otto.
Title
:
The crisis manager : facing disasters, conflicts, and failures
Author
:
Lerbinger, Otto.
ISBN
:
9780415892315
9780415892285
Personal Author
:
Lerbinger, Otto.
Edition
:
2nd ed.
Publication Information
:
New York : Routledge, 2012.
Physical Description
:
xvi, 378 p. : ill. ; 24 cm.
Series
:
Routledge communication series
Routledge communication series.
General Note
:
Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.
Contents
:
Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct -- Learning from crises.
Abstract
:
Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today's world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders.
Subject Term
:
Crisis management.
Conflict management.
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| IIEMSA | General Books | 33168025544046 | 658.4056 L614C 2012 | 1 |