The virtual reference desk : creating a reference future
by
Lankes, R. David, 1970-
Title
:
The virtual reference desk : creating a reference future
Author
:
Lankes, R. David, 1970-
ISBN
:
9781555705558
Publication Information
:
New York : Neal-Schuman Publishers, c2006.
Physical Description
:
xiii, 226 p. ; 23 cm.
Series
:
The virtual reference desk series
Contents
:
Bringing together teens and chat reference : reconsidering "the match made in heaven" / Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Training for online virtual reference : measuring effective techniques / Staffing for live electronic reference : balancing service and sacrifice / Establishing metric performance targets for a virtual reference service : counting totals and beyond / Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project / Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries / Creating a knowledge base : analyzing a veteran reference librarian's brain / Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System / Building a virtual community : repurposing professional tools for team-based experiential learning
Subject Term
:
Electronic reference services (Libraries)
Reference services (Libraries) -- Information technology.
Reference librarians -- Effect of technological innovations on.
Added Author
:
Lankes, R. David, 1970-
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| IIEMSA | General Books | 33168025579091 | 025.52 L289V 2006 | 1 |