List of tables -- List of figures -- List of appendices -- Foreword -- Preface -- Acknowledgments -- About the authors -- Taking charge of yourself and your work -- A complete dissertation : the big picture -- Gearing up : there is method in the madness -- Choosing a qualitative research approach -- A first step: developing your proposal -- Content and process: a chapter-by-chapter roadmap -- Introduction to your study -- Developing and presenting the literature review -- Presenting methodology and research approach -- Analyzing data and reporting findings -- Drawing trustworthy conclusions and presenting actionable -- Nearing completion -- Some final technical considerations -- Defense preparation -- References -- Author index -- Subject index.