A. Measuring performance is harder than you might think. Harnessing Africa's human resource potential by developing strong performance systems and cultures -- Creating a high-performance organisation (HPO) -- Leveraging human potential : the wheel of work -- B. Performance management : the hard stuff. A neuroscience approach to high performance in open-plan offices -- An organisation-person fit competency model appropriate to a newly emerging world of work -- Sustained organisational performance : a new total performance scorecard (TPS) blueprint for performance with integrity -- Technology-driven performance management -- Choosing an employee performance and competence monitoring system -- C. Performance management : the soft stuff. Performance management : processes and people -- Strengths-based performance management -- Stress management -- Performance appraisal design : how to incorporate the expectations of both managers and staff -- Performance management : do it right! -- Understanding, receiving and giving feedback -- Simplifying performance management -- Improving performance management -- Leading at the frontline -- Communication satisfaction as a means of improving employee productivity -- Developing an effective retention strategy through total rewards -- Slow economic recovery : improve productivity and keep valued people -- The link between incentives and motivation.