A. Mentoring and coaching. The bottom-line impact of mentoring and coaching : what is the ROI? -- Coaching and mentoring : the definitions -- Mentoring and coaching teams -- Coaching and mentoring diversity in practice -- Next decade of coaching and mentoring -- B. Mentoring. Does formal mentoring really work? -- Insights into mentoring -- Mentoring to retain talent -- Why are mentoring programmes in South Africa not delivering? -- Wisdom from professional HR mentors : transferring knowledge from one generation to the next -- C. Coaching. How to select the right coach -- Enhancing work capacity with coaching -- External coaching for success -- Coaching : baking a cake while holding up a mirror to yourself -- Choosing an executive coach -- Coaching and emotional intelligence -- Coaching strengths in a weak economy -- D. Managers as coaches. Creating a coaching culture within an organisation : an organisational case study -- Equipping managers to coach -- Developing leadership talent : turning managers into coaches -- E. Coaching models. Working with coaching models -- Working with coaching models : the nested-levels -- Working with coaching models : the U-process -- How can I approach the human spirit? : the new coach's transformation -- Sample of a generic mentorship/coaching agreement.