Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital
by
 
Dishongh, Rhonda, 1968-

Title
: 
Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital

Author
: 
Dishongh, Rhonda, 1968-

ISBN
: 
9781466583085

Publication Information
: 
Boca Raton : Taylor & Francis, 2013.

Physical Description
: 
p. ; cm.

General Note
: 
Includes index.

Contents
: 
Begin to spark -- Personalize to motivate -- Serve to lead -- Connect to engage -- Fail then account -- Succeed then recognize -- Inject fun to release pressure -- Measure to coach -- Action program spirit to achieve excellence -- Get help to be independent.

Subject Term
: 
Patient Satisfaction -- Personal Narratives.
 
Cultural Competency -- Personal Narratives.
 
Hospital-Patient Relations -- Personal Narratives.
 
Organizational Case Studies -- Personal Narratives.

Added Author
: 
Dishongh, Rhonda, 1968-


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIEMSAGeneral Books33168025595378362.110685 D611A 20131