Machine generated contents note: 1.Introduction -- 2.Leadership Competencies And Characteristics -- 3.Designing A Leadership Development Program -- ch. Three Activities -- A Checklist for Effective Leadership -- Nature or Nurture? -- Traits of Effective Leaders -- Words to Lead By -- 4.Increasing Awareness---Self And Others -- ch. Four Activities -- Being Real -- Developing Courage -- Developing Cultural Intelligence -- Doing It Differently -- Do the Right Thing -- Fired Up! -- Heroes and Heroines -- Living Your Values -- Mirror, Mirror -- Modeling the Way -- Permission or Forgiveness? -- Risk Attitudes Inventory -- The Balancing Act -- Values Collage -- What Is It Like? -- Who Am I? -- 5.Communicating And Influencing -- ch. Five Activities -- Active Listening Responses -- Active Observation -- Common Ground -- Conflicting Agendas -- Giving Feedback -- Listening Self-Awareness Assessment -- Mixed Messages -- Picture This -- The Art of Asking Questions -- The Art of Influencing --

Contents note continued: What Do You Mean? -- 6.Motivating And Engaging -- ch. Six Activities -- Embracing Change -- Empowering Others -- Fair or Equal? -- How to Present Change to Employees -- Leading Change -- Make Them Laugh -- Showing Appreciation -- Tell Me a Story -- What Do Your Employees Value? -- 7.Developing And Managing -- ch. Seven Activities -- Applying Your Coaching Skills -- Creating a Team Identity -- Delegation Case Study -- Delegating Effectively Self-Assessment -- Delegation Process -- Describing Behavior -- Performance Management Skills Checklist -- Stopping the Blame Game -- Team Models -- The Magic of Mentoring -- What Do You Expect? -- What Mentors Do -- 8.Increasing Leadership Effectiveness -- ch. Eight Activities -- Bouncing Back -- Distinguishing Behaviors -- Employee Development Decisions -- Figure It Out -- Innovation or Creativity? -- Into the Future -- Making the Right Call -- Networking Checklist -- On Target -- Setting Priorities --

Contents note continued: Things We Have in Common -- Trust Me.