Introduction and context -- The philosophy of performance -- Measurement and metrics -- The measurement of human capital -- Developing an output-driven performance plan -- The traditional approach to performance appraisal -- Performance appraisal rating scales -- The balanced scorecard approach -- Multisource/360-degree feedback -- Performance-related pay -- The link between performance management and long-term incentives (LTIs) -- Does performance management work? -- Embracing the law : a South African case study -- Director and board evaluations -- Crucial/honest conversations regarding performance -- Critical success factors and epilogue.