A. Changing the way we think about change. Ethics, risks and change -- Five fundamental observations about managing change -- Changing the way we change -- Changing the mindset of change -- Change and logotherapy -- A journey of transformation : building an award-winning contact centre -- B. Creating a change culture. Renewal : the only antidote to decline -- Transforming your organization -- Strategic change journey to high performance : from resistance to resilience -- The last change programme -- Culture change management : structured learning journeys -- C. The dynamics of change management. Minimising change fatigue -- Changing power dynamics : how to steer your programme safely home -- Change management contributions to organisational performance -- Change management 2.0 : incorporating social media in change management solutions -- Using stories during times of change -- Business lessons from the monastery -- D. HR as change agents. What competencies do we need? -- Action research -- Retrenchment : a necessary evil.