Evaluation use: both challenge and mandate -- What is utilization-focused evaluation? How do you get started? -- Fostering intended use by intended users: the personal factor -- Intended uses of findings -- Intended process uses: impacts of evaluative thinking and experiences -- Situational evaluation: being active-reactive-interactive-adaptive -- Focusing on outcomes: beyond the goals clarification game -- Evaluation focus options: developmental evaluation and other alternatives -- Implementation evaluation: what happened in the program? -- Conceptualizing the intervention: alternatives for evaluating theories of change -- Evaluations worth using: utilization-focused methods decisions -- The paradigms debate and a utilization-focused synthesis -- The meanings and reporting of evaluation findings: analysis, interpretation, judgment and recommendations -- Power, politics and ethics -- Utilization-focused evaluation: processes and premises.