PART 1. Laying the groundwork. 1. The ingredients of successful helping -- 2. The helping relationship and the values that drive it -- PART 2. The therapeutic dialogue: communication and relationship-building skills. 3. Empathic presence: tuning in and listening -- 4. Empathic responding: working at mutual understanding -- 5. The art of probing and summarizing -- 6. Facilitating client self-challenge: from new perspectives to new behavior -- 7. Helper self-challenge -- PART 3. The skilled helper problem-management and opportunity-development approach to helping. 8. An introduction to the problem-management process -- 9. Stage I-A: help clients tell their stories -- 10. Stage I: Task I-B: the real story. Task I-C: the right story -- 11. Stage II: Designing problem-managing goals. Stask II-A: possibilities for a better future -- 12. Stage II: Task II-B: goals, outcomes, impact. Task II-C: commitment -- 13. Stage III: Planning the way forward -- 14. Implementation: making it all happen.