From employment office to human resources -- How human resources fits into the healthcare organization -- The legal framework of present-day human resources -- Human resources and the healthcare manager -- The manager-employee relationship -- The manager and the recruiting process -- How to conduct a legal, but effective, selection interview -- Directions in employee relations -- The healthcare manager and employee problems -- Performance appraisal: the never-ending task -- Addressing problems before taking corrective action -- Employee documentation : shoulds and should nots for the manager -- Terminating employees : minimizing the legal risks -- See you in court : involvement in legal action -- Avoiding, or dealing with, a union -- The manager's role in employee training -- Iceberg tips : compensation, benefits, and other concerns -- Keeping human resources on its toes.