Preface; 1. How's your due diligence?; 2. Introduction to the system; 3. A framework for Performance Measurement; 4. What is Stakeholder Value?; 5. Adding value for customers; 6. Adding value for people; 7. Adding value for partners; 8. Adding value for the community; 9. Adding value for the owners; 10. What to report and how to report it; 11. How to get started; 12. The Performance Measurement Framework: assessment and adoption; 13. Practical aspects of managing Stakeholder Value; 14. Performance Measurement for small and medium enterprises; 15. Appendix: don't be fooled by statistics; Index.